Moore & Sons Ltd Privacy Notice

Using your information

The intention of this privacy notice is to inform you of what to expect when Moore & Sons Ltd collects personal information. It applies to the information we collect about:

Visitors to our website
Any complaints in relation to data protection or freedom of information
People who use our services
Current and former employees as well as job applicants

Our Website Visitors

We collect standard internet log information and details of visitor behaviour patterns whenever someone visits the website, www.mooresreupholstery.co.uk. We do this to determine things such as how much time you spend on the site and each of the pages you visit. We cannot identify anyone by collecting this information and we will not try to find out the identities of those visiting our website. If we do intent to collect any personally identifying information from our site, we will be upfront about this and inform you of our intentions.

Moore & Sons Ltd’s use of Cookies

Cookies are small text files used to help websites work more efficiently. They provide information to the owners of the site as long as you give permission for these files to be places on your hard drive. We use the following cookies:

Most web browsers will allow the user to have some control over cookies through the browser settings. If you want more information on cookies, visit www.allaboutcookies.org

We use cookies to help us provide you with a better website. In no way will they give you us access to your computer or any give us any personal information about you.

If you wish to opt out of being tracked by Google analytics, visit http://tools.google.com/dlpage/gaoptout

Links to other websites

Our website may contain links to other websites, please note that once you have left our site and clicked on these links, we cannot be held responsible for the protection and privacy of any information which you provide whilst on these sites.

Complaints

If we receive a complaint we will create a file containing all the complaint details. This normally includes the identity of the person who has complained and any other individuals involved in the complaint. We will only use this personal information to process the complaint. All personal information is contained in complaint files in accordance with our retention policy. Information is retained for four years from closure and it will be retained in a secure environment with restricted access.

When a complaint is made, we usually have to disclose the complainant’s identity to whoever the complaint is about. We will try to respect the privacy of the person who makes the complaint, but it may not be possible to handle a complaint on an anonymous basis.

If we decide to take enforcement action against someone, we may publish the defendant’s identity in our Annual Report or elsewhere. Unless details have already been made public, we do not usually identify any complainants.

Personal Information

We will not sell, distribute or lease your personal information to any third parties unless we are required to do so by law or if we have your permission. We use your personal information so that we can personalise our service towards you and so that we can contact you.

Moore & Sons Ltd current and former employees and job applicants

We compile a file of everyone that works for Moore & Sons Ltd, relating to their employment. This information is kept secure and is only used for employment related purposes. If employment with Moore & Sons Ltd ends, we will still keep the file in accordance with the requirements of our retention schedule.
For people looking to apply to work at Moore & Sons Ltd, we will only use the information given to process their job application and we may use it to monitor recruitment statistics.

Privacy Notice Changes

Our privacy notice is kept under regular review. It was last updated on 28th September 2011.

Contact Us

366 Uxbridge Road
Hatch End
Middlesex
HA5 4HP
tel: 020 8421 5448